Terms of service
ESNTL Lighting – Terms of Service
Last updated: 18/07/2026
1. Introduction
These Terms of Service ("Terms") govern your use of the ESNTL Lighting website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
2. About Us
ESNTL Lighting supplies lighting products to residential and trade customers. [ABN: XX XXX XXX XXX] [Business address, if applicable]
3. Orders & Acceptance
All orders placed through our website are subject to acceptance by ESNTL Lighting. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent activity. You will be notified and refunded in full if an order is cancelled.
4. Pricing & Payment
All prices are listed in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. We reserve the right to change prices at any time without notice; however, the price applicable to your order will be the price displayed at the time of purchase. Payment must be received in full before goods are dispatched, unless otherwise agreed in writing.
5. Shipping & Delivery
Estimated delivery timeframes are provided for guidance only and are not guaranteed. ESNTL Lighting is not liable for delays caused by couriers, customs, or circumstances outside our control. Risk in the goods passes to the customer upon delivery.
6. Returns & Refunds
Returns, refunds, and exchanges are handled in accordance with our separate Returns Policy, available on our website, and in accordance with the Australian Consumer Law (ACL). Nothing in these Terms limits your rights under the ACL.
7. Product Descriptions & Warranties
We make every effort to ensure product descriptions, specifications, and images are accurate. Minor variations in colour or finish may occur. Products are covered by the applicable manufacturer's warranty, and where relevant, consumer guarantees under the ACL. ESNTL Lighting is not liable for damage arising from improper installation, misuse, or installation not carried out by a licensed electrician where required.
8. Installation
Where required by law, all electrical products must be installed by a licensed electrician in accordance with AS/NZS 3000:2018 Wiring Rules. ESNTL Lighting is not responsible for any loss, damage, or injury resulting from installation by unlicensed persons or non-compliant installation.
9. Limitation of Liability
To the extent permitted by law, ESNTL Lighting's liability for any claim arising from the supply of goods is limited to the replacement, repair, or refund of the goods in question. We are not liable for any indirect, incidental, or consequential loss.
10. Intellectual Property
All content on the ESNTL Lighting website, including images, logos, and product descriptions, is the property of ESNTL Lighting and may not be reproduced without permission.
11. Privacy
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and store your personal information.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of Queensland.
14. Contact Us
For questions regarding these Terms, please contact us at [email/phone].